If a royalties payment we've issued to you fails or is rejected by your bank, we'll notify you via email.
Most often, payments are returned to us because of incorrect or incomplete bank details on your account. The most common issues are:
- The incorrect bank territory has been selected in the ‘Bank Account’ dropdown.
- Not all mandatory fields are completed, or are completed incorrectly (payee name, address, account number, sort code, etc).
- The BIC / SWIFT code entered does not total 11 characters. If your personal code is fewer than 11 digits, please enter your code and add X’s at the end to total 11 characters.
- Incorrect wire routing / ACH details. You may have entered your wire routing code instead of your ACH routing code (your ACH routing code can be obtained from your bank).
Some of the issues above are territory-specific, and might not relate to you.