If you have not received a royalties payment and your statement balance has met our threshold, it’s likely to have failed or has been rejected by your bank. If your payment is returned to us we'll notify you via email.
Most often, payments are returned to us because of incorrect or incomplete bank details on your account, which you can edit in the Settings tab on your AWAL Portal.
The most common issues are:
- The incorrect bank territory has been selected in the ‘Bank Account’ dropdown.
- Not all mandatory fields are completed, or are completed incorrectly (payee name, address, account number, sort code, etc).
- The BIC/SWIFT code entered does not total 11 characters. If your personal code is fewer than 11 digits, please enter your code and add X’s at the end to total 11 characters.
- Incorrect wire routing/ACH details. You may have entered your wire routing code instead of your ACH routing code (your ACH routing code can be obtained from your bank) If your bank only offers wire transfers, please reach out to us.
Note: Some of the issues above are territory-specific and might not relate to your account. For more information about Bank Details, please read our article here.
In order to ensure we can process a successful payment with next month’s statement, you’ll need to enter accurate bank details in the Client Details section under the Settings tab on your Portal. Please ensure you enter these details by the 5th day of the month as we’ll need to ingest your details before statements are run.