We don't generally offer phone support, as we're focused on creating valuable
resources on the AWAL platform. We have a dedicated team, located in different
time zones, focusing on providing support online.
Having all initial communication come through the Portal Contact Us form is also imperative in protecting member security and privacy.
The best way to get answers to your questions is by
reading the Knowledge Base. If you can't find an answer to your
question there, please don't hesitate to reach out to the team via the Portal.
We'll always try our best to answer and resolve any questions or problems you run into, whether it be about releases, your statements, the wider music industry or anything else!