If you're struggling to upload audio, please follow the steps below:
- File Specifications - The first thing to do is check the file specs adhere to the guidelines in our Asset Specifications article. Audio must be a 16 or 24-bit WAV file with sample rates between 44.1 and 96kHz.
- Internet Speed - If the file specifications are correct, your internet speed could be the issue. Ideal upload speed is 4mbps or higher. Trying different connections is recommended if you're sure your internet speed isn't the issue.
- Browser - Basic troubleshooting like clearing your cache and cookies may help, or using a different browser. If possible, trying on a different computer can lead to a successful upload.
- Uploader Bug - if you’ve followed the first three steps above and are still unable to upload your product, please contact the Community Support Team via the Portal. They can advise if it's a bug affecting all clients.. If there isn't a bug, they'll be able to advise further about next steps for getting your audio uploaded successfully.