We’re sorry to see you go, but if you wish to move forward with closing your account and terminate your agreement with AWAL, please send a request to the AWAL Community Support Team through the Contact Us page on your Portal.
Please include the following information in your message: questions below:
- Is there anything in particular that made you want to switch distributors? We’ll need this to process your termination request, and your feedback is really useful for our team.
- Would you like us to submit the request now, or for a future date? If you’d like us to submit your request now, we’ll issue takedowns for your releases so you should be ready for your releases to come down from all services. We'd advise contacting your new distributor and finding out about their catalogue transfer processes if you haven't done so already.
Once we’ve submitted your request, please allow 7-10 business days for your music to be completely removed from all digital services. We’ll continue to collect final royalties over a six-month period and will pay out the outstanding balance to the bank details on file which you’ve entered in the Portal.
Note: Please ensure you download any reports and make notes of any product metadata (including ISRCs) that you may need in the future before requesting to close your account.
You will lose access to the Catalogue tab, Analytics and Income Analysis tools in the AWAL Portal after your account is closed. You’ll also lose access to the Contact Us page so any future correspondence should be sent via this thread.