If you want to remove your release from digital services or cancel delivery for a recently approved product, you’ll need to request a takedown.
Go to the Contact Us section of the Portal and choose the query option which relates to a live product. After selecting ‘I’d like to take down one of my releases from a store’, choose the relevant release from the drop-down menu. If you have multiple releases under the same name, please verify the UPC of the release in your Catalogue tab and send it through in the body of your message. Within the text area, please also write “I’d like to issue a takedown for this release”. It usually takes around 5-10 working days to pull down the release from all services.
When a takedown has been requested, the release will be removed from all services. We cannot generally remove releases from specific stores.
Once we've taken down your release, you will still be able to view it in the Catalogue tab on your Portal. We can also re-deliver the product in the future if necessary - this can be organised by contacting us via the Portal Contact Us section.