Incorrect artist mapping is a common issue that happens across all stores and for all distributors.
We can help with artist mapping problems on Spotify and iTunes/Apple Music. For mapping issues on Deezer, you can submit your request directly here. We can't help with mapping issues on any other of the Digital Music Services at this time.
Note: You can map your releases on Spotify and iTunes/Apple Music during the upload process by adding your Spotify URI and Apple Artist ID to your product on step 3 of the Uploader. If you cannot find your URI and Artist ID in the Mapping Tool in the Uploader, please note them in the ‘Comments and T&Cs’ section on the final step of the Uploader.
There are generally three mapping issues:
- Your release appears on another artist’s profile.
- Another artist’s releases appear on your profile.
- Your release has appeared on a brand new artist page rather than mapping to your existing artist page.
If your release is live and has been affected by one of the above issues you’ll need to get in touch with us via the Contact Us page on your Portal:
- If your release is mapped to another artist's profile, please send us the UPC of the incorrectly mapped release, as well as links to the current artist page AND your correct artist page if relevant. If you need a new page set up, no worries, just let us know and we'll request if or you.
- If another artist's releases are live on your page, please send us URLs to the products that should be removed as well as a link to the artist page the releases should be removed from.
Note: We require URIs for Spotify mapping requests not URLs.
We can also check mapping issues for Spotify and Apple before your release goes live. Once your release has been delivered to the services (which you can monitor in the Catalogue tab on your Portal), please send us the UPC of your release and a live link to your correct artist page, and we can check it for you before release day.
Note: Artist mapping issues do not affect your streaming data or royalties payments.