If you cannot find the solution you’re looking for on the Knowledge Base, our Community Support Team can help advise on all areas of the services we provide.
To contact AWAL Support, please log into your AWAL Portal and go to the Contact Us page. Select the most appropriate option from the menu on the Contact Us form and include a note on how we can best help you. If you’re reaching out about a specific release, please include release identifiers such as title, artist, and UPC in your message.
Note: We don't generally offer phone support, as we're focused on creating valuable resources on the AWAL platform.
If you need to send an attachment, we accept WeTransfer or Dropbox links.
If you’re having difficulty logging in to your Portal, see AWAL Portal Login Issues for instructions on regaining account access.